buenas casino Privacy Policy

1 Information We Collect

buenas casino collects personal information in three ways: directly from you during registration and account activity, automatically through your use of the platform, and from third parties where required for identity verification.

We do not collect sensitive personal information such as religious beliefs, political opinions, or biometric data beyond what is necessary for identity verification. We do not collect or store credit card numbers directly – payment processing for accepted methods is handled through secure third-party payment providers.

2 How We Use Your Information

We use the personal information we collect for the following purposes:

• Account management – to create, maintain, and secure your buenas casino account, including OTP-based login verification.
• Identity verification (KYC) – to confirm your age and identity before allowing deposits and withdrawals, as required for player protection.
• Payment processing – to process deposits and withdrawals in Philippine Peso through your registered payment methods.
• Platform operation – to deliver game results, manage bet records, and provide the full suite of buenas casino services including slots, live casino, sports betting, and eBingo.
• Fraud prevention and security – to detect unusual account activity, prevent unauthorised access, and investigate suspected breaches.
• Responsible gaming – to monitor gaming patterns that may indicate problem gambling and to enforce self-exclusion or deposit limits where requested.
• Customer support – to respond to your queries and resolve account issues efficiently.
• Platform improvements – to analyse how players navigate and use the platform so we can improve the experience over time.
• Communications – to send you account-related notifications such as deposit confirmations, OTP codes, and important policy updates.

We do not use your data to send unsolicited marketing communications without your consent. You may update your communication preferences through your account settings.

3 Legal Basis for Processing

buenas casino processes your personal data on the following legal grounds:

• Contract performance – processing is necessary to provide the services you signed up for, including account creation, payment processing, and access to games.
• Legal obligations – we are required to collect and retain certain information for identity verification, fraud prevention, and anti-money laundering compliance.
• Legitimate interests – we process some data to keep the platform secure, prevent fraud, and improve the service, where those interests are not overridden by your privacy rights.
• Consent – for optional communications and non-essential cookies, we rely on your consent, which you can withdraw at any time.

4 When We Share Your Data

buenas casino does not sell your personal information to third parties. We share data only in the following circumstances:

• Payment providers – we share the minimum necessary financial information with our payment processing partners to complete your transactions. These providers operate under their own privacy frameworks and are contractually obligated to protect your data.
• Identity verification partners – KYC checks may involve sharing your identity documents with third-party verification services for authentication purposes.
• Game software providers – your account identifier and game session data are passed to the relevant software provider when you launch a game. They do not receive your full personal profile.
• Legal and regulatory requirements – we may disclose personal information to relevant authorities where required by applicable law or in response to a lawful request, such as fraud investigations.
• Business transfers – in the event of a merger, acquisition, or sale of business assets, player data may be transferred to the relevant successor entity. You will be notified of any such transfer.

All third parties who receive your data are required to handle it securely and to use it only for the stated purpose. We do not share your data with advertising networks or data brokers.

5 How We Protect Your Data

buenas casino uses a combination of technical and organisational measures to protect your personal information:

• All data transmitted between your device and buenascasino.net is encrypted using SSL (Secure Sockets Layer) technology.
• Account logins are protected by OTP (One-Time Password) verification sent to your registered mobile number.
• Access to player data within the organisation is restricted to personnel who need it to perform their job functions.
• KYC documents are stored in a secure environment with access controls and audit logging.
• We conduct regular reviews of our security practices to address evolving threats.

While we take all reasonable precautions, no online system can be guaranteed 100% secure. You also have a responsibility to keep your account credentials confidential and to log out after each session, particularly on shared devices. Report any suspected unauthorised access to your account immediately via [email protected].

6 How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a period after closure as required to meet our legal, regulatory, and operational obligations. Specifically:

• Account information and transaction records are retained for a minimum of five years from the date of the last transaction or account closure, whichever is later, for compliance purposes.
• KYC documents are retained for the same period as account records.
• Support communications are retained for up to three years from the date of the interaction.
• Technical logs (IP addresses, session data) are retained for up to 12 months for security monitoring purposes.

Once the applicable retention period expires, data is securely deleted or anonymised in a way that it can no longer be linked back to you.

7 Your Rights

As a registered player, you have the following rights regarding your personal information held by buenas casino:

To exercise any of these rights, contact the support team at [email protected]. We will respond within a reasonable timeframe. Note that some rights may be limited where we have a legal obligation to retain data or where exercising the right would prevent us from fulfilling our contractual obligations to you.

8 Cookies and Tracking

buenascasino.net uses cookies and similar technologies to make the platform work and to improve your experience. Cookies are small text files stored on your device when you visit the site.

• Essential cookies – required for the platform to function. These include session cookies that keep you logged in and security cookies that support OTP verification.
• Performance cookies – help us understand how players navigate the platform by collecting aggregated, anonymised usage data.
• Functional cookies – remember your preferences such as language settings and previously played games.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies will affect the platform's functionality and may prevent you from logging in or completing transactions. buenas casino does not use third-party advertising cookies.

9 Players Under 21

buenas casino is strictly for players aged 21 and above. We do not knowingly collect or process personal information from individuals under 21 years of age. If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can investigate and take appropriate action, including account closure and data deletion.

Age verification is a mandatory part of the KYC process. We reserve the right to request proof of age at any point and to suspend or close accounts where the minimum age requirement is not met.

10 Changes to This Policy

buenas casino may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. Material changes will be communicated to registered players via the platform or by email to your registered address before they take effect.

The date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically. Continuing to use buenas casino after an update takes effect constitutes your acceptance of the revised policy.